Shipping policy
Shipping Policy
Order Processing Time
All orders are processed and shipped within 24–48 hours after payment is received.
Orders are shipped from Europe (Ukraine) via registered international airmail with tracking number.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
Tracking usually becomes active within 1–3 days after shipment.
Free Worldwide Shipping
We offer FREE worldwide shipping with tracking number on all orders.
Our products are shipped internationally and delivered to most countries around the world.
Estimated Delivery Time
Delivery times depend on the destination country and postal services.
Typical delivery times:
United States
10–17 business days
Most orders arrive without any additional taxes or import fees.
Europe (EU countries)
7–15 business days
VAT may apply according to EU import regulations.
United Kingdom
7–12 business days
Orders under approximately $100 usually arrive without additional import taxes.
Israel
14–25 business days
Import rules may apply depending on local customs regulations.
Other countries
10–20 business days depending on location.
Please note that delivery times may occasionally increase due to customs inspections, postal delays, holidays, or seasonal shipping volumes.
Tracking Your Order
All orders include a tracking number.
You can track your parcel anytime using the tracking link provided in your shipping confirmation email or via the following website:
Customs, VAT & Import Taxes
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.Â
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
Shipping Address
Please make sure your shipping address is correct before completing your order.
If you need to change your address, please contact us as soon as possible.
Address changes may only be possible before the order has been shipped.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact our support team.
We will investigate the issue with the shipping carrier and assist you with the best possible solution.
Damaged Packages
If your parcel arrives damaged, please contact us within 7 days after delivery and provide:
• your order number
• photos of the damaged item
• photos of the package
Our support team will review the case and arrange a replacement or refund if necessary.
