Order Issues
Refunds may be issued in the following situations:
• the product arrived damaged
• the wrong item was sent
• the order was lost in transit
• the order cannot be delivered due to shipping issues
All cases are reviewed individually by our support team.
Returns Policy
Can I return a product?
Due to the nature of cosmetics and professional beauty products, we generally do not accept returns of opened or used items for hygiene and safety reasons.
However, if there is an issue with your order, please contact our support team and we will do our best to resolve the situation.
Return conditions
To be eligible for a return:
- the item must be unused and in original packaging
- the request must be made within 14 days of delivery
- proof of purchase (order number) must be provided
How long do refunds take?
Once your refund is approved, it will be processed to the original payment method.
Refund processing time may take 3–10 business days depending on your bank or payment provider.
Can I cancel my order?
Orders can be cancelled before they are shipped.
If your order has already been shipped, cancellation may not be possible.
Please contact our support team as soon as possible.
Refunds cannot be issued in the following situations:
• incorrect shipping address provided by the customer
• delays caused by customs or postal services
• packages marked as delivered by the shipping carrier
• opened or used cosmetic products
If your product arrives damaged, please contact us within 7 days of delivery and include:
Our support team will review the case and arrange a replacement or refund.
