FAQ

Delivery times depend on your location.

Typical delivery times:

• United States: 10–17 business days
  
• Europe: 7–15 business days
  
• United Kingdom: 7–12 business days
  
• Israel: 14–25 business days
  
• Other countries: 10–20 business days

Please note that delivery times may occasionally be affected by customs procedures, postal delays, holidays, or seasonal shipping volumes.

Yes. If your order has not yet been shipped, you can change your shipping address by contacting our support team as soon as possible.

Once the order has been shipped, we are unfortunately unable to change the delivery address.

Once your order is shipped, you will receive an email with your tracking number.

You can track your order anytime using the tracking link provided in the email or on the following website:

https://www.17track.net

Tracking usually becomes active within 1–3 days after shipment.

Yes. We offer free worldwide shipping with tracking number.

Orders are shipped from Europe (Ukraine) via registered international airmail.

If you experience any issues with your order, please contact our support team.

Refund or replacement requests can be made within 14 days after delivery. Please include:

• your order number
• a short description of the issue
• photos if the product is damaged

Our team will assist you and offer the best possible solution.

Yes. Every order is protected by our delivery guarantee.

If your parcel is lost, damaged, or arrives with the wrong item, we will offer a replacement or refund.

Customer satisfaction is very important to us.

Package insurance protects your order during shipping against loss, damage, or theft.

If your order arrives damaged, please contact our support team and include:

• your order number
  
• photos of the damaged item

We will review the case and arrange a replacement or refund if necessary.

Simply contact our support team within 7 days after delivery and provide:

• your order number
  
• photos of the issue
  
• a short description

Our team will take care of the rest.

No. Shipping protection is already included in the product price, so all orders are automatically covered.

All products offered on this website are cosmetic products intended for external use only.

They are designed to support daily skincare and beauty routines.

Our products are not classified as medical products and are not intended to diagnose, treat, cure, or prevent any medical conditions.

If you have sensitive skin or specific concerns, we recommend consulting a qualified professional before use.